Refund Policy

At Codesterra, we strive to provide high-quality scripts and exceptional customer support. However, we understand there may be rare circumstances where a refund is requested. Please read our refund policy carefully:

1. Eligibility for Refunds
   Refunds are only granted if the purchased product is 100% non-functional and our support team is unable to resolve the issue.

2. Exclusions
   Refunds will not be provided for:

   • Issues caused by incorrect server configuration or user error.
   • Requests due to lack of product understanding or compatibility concerns (please review product details before purchase).
   • Situations where the product is functional, but the buyer decides they no longer need it.

3. Proof of Non-Functionality
   Buyers must provide detailed proof (screenshots, error logs, or videos) showing the issue to verify that the product is non-functional.

4. Refund Request Timeline
   Refund requests must be submitted within 14 days of purchase. Approved refunds will be processed within 14–21 days of approval.

5. Resolution First Approach
   Our support team will work diligently to resolve any issues. Refunds are only considered after all troubleshooting steps have been exhausted.

By purchasing our products, you agree to this refund policy. We are committed to providing the best solutions and support to ensure your satisfaction.