Refund Policy

Refund Policy

At CodeTerra, we strive to provide high-quality digital products and ensure customer satisfaction. However, we understand that there may be cases where a refund is necessary. Please carefully review our refund policy outlined below:

1. Eligibility for Refunds

• Refund requests can be made within 14 days of the purchase date.
• We only issue refunds for digital products that meet one of the following criteria:
  • The product is defective or does not function as described.
  • The product was not downloaded or accessed by the buyer.
  • Significant misrepresentation of the product’s features or functionality.

2. Refund Process

• To request a refund, please contact our support team with your order details and an explanation of the issue.
• Upon approval of your refund request, we will process the refund within 7-10 business days.
• Service Charges: We deduct 10% of the purchase price as a service fee to cover administrative and payment processing costs.

3. Non-Refundable Situations

• Refunds will not be issued for:
  • Buyer’s remorse or accidental purchases.
  • Products that function as described but do not meet your expectations.
  • Downloaded or accessed products that cannot be verified as faulty.

4. Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to our support team at support@codesterra.com. We are here to assist you.

Note: CodeTerra reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for any changes.

Refund policy same for purchases from marketplace or manual purchases.