Refund Policy
Simple, fair, and transparent —因为我们相信我们的产品
14-Day Money Back
You have 14 calendar days from the date of purchase to request a full refund. No questions asked — if our script doesn't meet your expectations, we'll return every penny.
Technical Issue Guarantee
If our script has a critical bug that prevents core functionality and we cannot fix it within 7 business days, you receive a 100% refund — even after 14 days.
Documentation & Support
Before requesting a refund, we encourage you to consult our documentation or contact support. Most issues are resolved within hours, not days.
Eligible for refund: Script not working as described, critical bugs, incompatibility with advertised platforms, duplicate accidental purchase.
Not eligible for refund: Change of mind after download, customization requests, third-party integration issues, license misuse, or expired support period.
Processing time: Refunds are processed within 30-45 business days to your original payment method. You'll receive email confirmation once completed.
How to request a refund?
Email us at admin@codesterra.com with subject line "REFUND REQUEST - [Order ID]". Include your purchase email, script name, and reason for refund. Our team responds within 24 hours.
This refund policy applies to all digital products purchased directly from Codesterra. For payments via third-party marketplaces, their respective refund policies apply.